I am in a service industry where I frequently talk to customers on the phone. At the end of one such interaction I told a customer to “Have a good day.” and then said “Love Ya”…

Now imagine that at the end of a perfectly normal conversation you told a stranger that you love them. AND THEN imagine that the person not only said it back, but then had an appointment at your office the following day and walked right up to you and said they “Really appreciated the reminder calls. Keep ’em coming.”*wink*